and above for Windows or version number 4. OR by right clicking on the LogMeIn icon in your systems tray and opening LogMeIn Control Panel and click on the About tabĬonfirm version number 4. You can do that by hovering your mouse over computers in your Central or My Computers page on the site We’ve updated the LogMeIn host and related services to close the vulnerability, and we’re advising that customers take the following precautionary steps:ġ) Check to confirm you’re running on the latest version of LogMeIn. We take the security of our customer data very seriously and at this time have no evidence of any compromise, but like many web companies, our security team took immediate action to proactively address the issue.
Some LogMeIn services and products rely on OpenSSL, including the LogMeIn Free and Pro hosts used in our popular remote access products.
To be clear, the 7-day grace period starts when you next login to the LogMeIn service.As you may be aware, a major vulnerability has recently been discovered for OpenSSL, the popular encryption software that powers 2/3 of the web. While messaging started today, users will be given 7 days to make a purchase decision about LogMeIn Pro. Impacted users will be notified via email and in-product messages. Details of these offers are being sent to Ignition mobile users this week, both via email and in-product notifications.
LogMeIn Ignition for iPad/iPhone and Android app purchasers will receive significant discounts, as well as generous terms to ease the transition. While customers who purchased these apps are impacted by this change, we have taken steps to be especially attentive to these customers.
Please see below:įor owners of LogMeIn Ignition for iPad/iPhone and LogMeIn Ignition for Android We’ve heard a couple common questions around Ignition and the notification period, and wanted to provide some clarity. In addition, we are dedicating an area of our community site for fielding questions and feedback. You can find the answers to what we anticipate will be the most common questions here.
We understand that with any change come questions and potentially concerns. In addition, this change does not impact other freemium products in our broader portfolio, like and Cubby. It’s worth noting that Central customers will not be impacted by this change (please see FAQ). Additionally, all users who purchase a subscription to LogMeIn Pro will be upgraded to a premium remote access experience, with capabilities that include integration with popular cloud sync and share products like Cubby, Dropbox, Box, Google Drive and SkyDrive, the ability to manage and transfer cloud and local files, remote printing and more.
Subscriptions will include LogMeIn’s signature remote access to two or more computers, premium mobile apps for Android and iOS, and native Mac and Windows desktop apps.
Please note that once you log into your account there is a seven day window to upgrade. Starting in January, we will gradually migrate users of LogMeIn-branded remote access offerings and Ignition-branded remote access offerings to a single, premium access product. In the meantime, we wanted to take a minute to explain the change and help users of LogMeIn’s access products better understand what this means for them. We will be notifying those impacted by the change in the coming days and weeks. This product will be a paid-only offering, and it will offer what we believe to be the best premium desktop, cloud and mobile access experience available on the market today. We will be unifying our portfolio of free and premium remote access products into a single offering. (Updated to provide clarity on common questions)Īfter ten years, LogMeIn’s free remote access product, LogMeIn Free, is going away.